KYC verification helps confirm the identity and legitimacy of buyers. This ensures that medical products are sold only to verified businesses and healthcare professionals.

You may be asked to upload documents such as a GST certificate, PAN card, medical license, or other valid business identification documents.

Some products may require full KYC verification. Without completing it, you may not be able to purchase certain regulated items.

If your documents are rejected, review the guidelines and upload clear and valid documents. You can also contact support for assistance.

Your business name should match exactly with the name mentioned in your official registration documents.

The estimated delivery timeline is usually displayed during checkout and in your order details.

Yes, you can view the current status and tracking details of your order through the My Orders section in your account.

You can send us your product details and required quantity via email or through our bulk enquiry form. Our team will get back to you with pricing and availability.

If you receive a damaged item, contact support immediately and provide images along with your order details.

Products are supplied with sufficient remaining shelf life to ensure they can be safely used after delivery.

Delivery availability depends on your location. In some cases, shipping fees may apply based on distance or order value.

Cash on Delivery may be available for selected orders depending on the delivery location and product type.

Certain products may be eligible for EMI or No-Cost EMI options depending on the payment provider.